At RealSkinDick, customer satisfaction is our top priority. We are committed to providing premium-quality realistic dildos made from body-safe materials. Every product is carefully inspected before shipment to ensure it meets our quality standards.
100% Satisfaction Guarantee
We take product quality seriously and inspect every item before it leaves our warehouse.
When your order arrives, please inspect the package and product carefully before use. If your product has a manufacturing defect or arrives damaged due to non-human causes, please:
- Do not use the product.
- Take clear photos and videos showing the issue.
- Contact us within 14 days of delivery at info@realskindick.com.
After reviewing your claim, we will arrange a replacement, refund, or another appropriate solution if the defect is confirmed.
For hygiene reasons, products that have been opened or used cannot be returned unless they are defective upon arrival.
Please note that dissatisfaction after use is not considered a product defect.
Order Cancellation
You may cancel your order before it has been shipped.
A 5% processing fee will be deducted from the refund to cover non-refundable bank and payment processing charges.
In-Stock Order Cancellations
Most in-stock products are shipped within 12 hours of purchase.
Cancellation Within 12 Hours
- Refund: 95% of the total order value
- A 5% payment processing fee will be deducted.
Once an order has been shipped, it can no longer be cancelled.
Customized Order Cancellations
Customized products are manufactured specifically for your order.
Within 12 Hours of Purchase
- Refund: 95% of the total order value
- A 5% payment processing fee applies.
Within 24 Hours of Purchase
- Refund: Up to 80%, depending on production progress.
Once production has started, customized orders cannot be cancelled.
Returns
For hygiene and safety reasons, intimate products are eligible for return only if they are unopened, unused, and in their original sealed packaging.
Eligible returns must be requested within 14 days after delivery.
Customers are responsible for:
- Return shipping costs
- Payment processing fees
- Any applicable customs or import charges
Returns that are sent without prior authorization will not be accepted.
Refund Processing Time
After we receive and inspect your returned product, approved refunds will be issued using the original payment method.
Estimated processing times:
- Credit/Debit Cards: 5–10 business days
- PayPal: Approximately 7 business days
Actual refund timing may vary depending on your financial institution.
Non-Returnable Items
For health, hygiene, and safety reasons, we cannot accept returns or exchanges if:
- The product has been opened or used.
- The original protective packaging has been removed.
- The product is not in its original condition.
- The return request has not been approved by our Customer Support team.
Damaged or Defective Products
If your order arrives damaged or has a manufacturing defect, please contact us immediately.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos of the product
- Photos of the shipping box (if damaged)
- A short video showing the issue (if applicable)
Our support team will review your request and provide the most suitable solution as quickly as possible.
After-Sales Support
Our customer service team is committed to providing prompt and professional after-sales support.
If you have any questions regarding your order, shipping, returns, or product quality, please contact us at:
Email: info@realskindick.com
We are always happy to help and strive to ensure every customer has a safe, smooth, and satisfying shopping experience.